Response from Astro

Astro senior vice president of corporate affairs addresses a customer complaint published in 'Jakarta Post'

The Jakarta Post
Friday, October 3, 2008

We would like to thank Ibu Nancy Priston. We deeply apologize for any inconvenience caused by delays on the part of our technician to check her decoder.

We understand Ibu Nancy's decision to temporarily disconnect Astro until further notice. Should Ibu Nancy decide to reconnect Astro, our customer service will be delighted to be of service.

Should Ibu Nancy need any further assistance or information, our customer service consultant will be delighted to assist her. Our call center operation is Monday to Sunday, from 7 a.m. to 12 p.m.: 021-255-ASTRO (27876). Or, she can visit our website at www.astro.co.id.

Halim Mahfudz, Senior Vice President, Corporate Affairs, PT Direct Vision, Jakarta

Date Posted: 10/3/2008